Refund policy

When you accept a quote on TradeAmigo, your payment is collected by TradeAmigo and held securely. The experienced tradesperson is only paid out after the job is complete.

If you cancel before the job has started, you are entitled to a full refund of the amount paid.

If the tradesperson cancels or fails to attend, you are entitled to a full refund.

For physical assistance bookings, if the tradesperson does not arrive at the agreed time and location as set out in the physical assistance agreement, you are entitled to a full refund.

TradeAmigo experts must never ask you for cash on arrival at any site. If an expert asks for cash payment, do not pay and contact us immediately. The job remains covered by this refund policy and our dispute process.

If you are unhappy with completed work, contact us within 7 days and we will review the case. Where a refund is agreed, it is issued in full.

Once a payment has been paid out to the tradesperson's bank, refunds are reviewed case by case and may take longer to resolve.

Opening a conversation with an expert costs 5 credits. This is a one-time unlock for that conversation and you can then send unlimited messages, photos, videos and voice notes.

If the expert does not get in contact after you have opened the conversation, contact us within 7 days and we will refund the 5 credits to your balance.

Approved refunds are sent back to the original payment method. Card refunds typically arrive within 5–10 working days, depending on your bank.

If you paid for remote advice using TradeAmigo credits, the credits are returned to your balance when the refund is approved.

Credit packs can be refunded within 14 days of purchase, provided none of the credits from that pack have been spent.

Spent credits are non-refundable, except where a refunded job is returned to your balance as described above, or where an expert failed to make contact after a conversation was unlocked.

You can cancel a membership at any time from Manage billing. Your plan stays active until the end of the current billing period — we do not offer partial refunds for unused time.

If you believe you were charged in error, contact us and we will put it right.

Every experienced tradesperson on TradeAmigo must confirm they have a valid DBS certificate before they can be approved to offer physical assistance.

Experts also agree not to ask customers for cash on arrival at any site. All payments go through TradeAmigo so you are protected by this refund policy.

Use the Contact us form and choose the payments topic, including your job or payment details. We aim to respond within 2 working days.

Nothing in this policy affects your statutory rights under UK consumer law.